Privacy Policy
Privacy Policy
Last Updated: 10 May 2026
MDR Engineering PTY LTD
ABN: 57 677 908 575
At MDR Engineering Pty Ltd, we are committed to protecting your privacy and handling your personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, store, and disclose your information when you interact with our website, services, products, or communicate with us.
1. Information We Collect
We may collect personal information including, but not limited to:
Full name
Company name
Email address
Phone number
Billing and shipping addresses
Payment and transaction details
Technical drawings, CAD files, specifications, and project information
Website usage data and analytics
IP address and browser/device information
Any information voluntarily submitted through contact forms, emails, uploads, or inquiries
2. How We Collect Information
Information may be collected when you:
Submit a contact form on our website
Request a quote or consultation
Purchase products or services
Send emails or communicate with us
Upload files, drawings, or project data
Subscribe to newsletters or updates
Interact with our website through cookies or analytics tools
3. How We Use Your Information
We may use your information to:
Provide engineering, manufacturing, consulting, and design services
Respond to inquiries and customer support requests
Process orders, invoices, and payments
Deliver products and services
Improve website functionality and user experience
Communicate updates regarding projects or services
Maintain internal business records
Comply with legal obligations
Protect our intellectual property, systems, and business operations
4. Intellectual Property & Confidential Material
Any drawings, CAD models, concepts, specifications, or technical data provided to MDR Engineering Pty Ltd may be stored for project, manufacturing, legal, backup, and record-keeping purposes.
Unless otherwise agreed in writing:
Intellectual property developed by MDR Engineering Pty Ltd remains the property of MDR Engineering Pty Ltd.
Confidential information supplied by customers will be handled with reasonable care and only used for the purpose of providing requested services.
5. Sharing of Information
We do not sell your personal information.
However, we may disclose information to:
Payment providers
Shipping and logistics companies
Manufacturing or subcontracting partners involved in production
IT service providers, cloud storage providers, or website hosting services
Legal, accounting, or regulatory authorities where required by law
Third parties are only provided information reasonably necessary to perform their services.
6. Cookies and Website Analytics
Our website may use cookies, analytics tools, and similar technologies to improve website performance and user experience.
These technologies may collect information such as:
Browser type
Pages visited
Time spent on the site
Device information
General geographic location
You may disable cookies through your browser settings; however, some website functionality may be affected.
7. Data Storage & Security
We take reasonable steps to protect your information from misuse, loss, unauthorized access, modification, or disclosure.
However, no method of electronic transmission or storage is completely secure, and MDR Engineering Pty Ltd cannot guarantee absolute security of information transmitted online.
8. Retention of Information
We may retain customer information, communications, project files, invoices, CAD data, and related records for business, legal, warranty, backup, or compliance purposes, even after a project has been completed.
9. Access and Correction
You may request access to personal information we hold about you and request corrections if the information is inaccurate or outdated.
Requests can be made by contacting us using the details below.
10. Third-Party Links
Our website may contain links to third-party websites or services. MDR Engineering Pty Ltd is not responsible for the privacy practices, content, or security of external websites.
11. Limitation of Liability
To the maximum extent permitted by law, MDR Engineering Pty Ltd shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:
unauthorized access to data,
website interruptions,
cyber security incidents,
third-party service failures,
or transmission of information over the internet.
Users provide information at their own risk.
12. Changes to This Privacy Policy
MDR Engineering Pty Ltd reserves the right to modify or update this Privacy Policy at any time without prior notice.
Updated versions will be published on our website and become effective upon publication.
13. Contact Information
For privacy-related inquiries, please contact:
MDR Engineering Pty Ltd
Melbourne, Victoria, Australia
Email: support@mdrengineering.com.au
